Get In Touch
Our team is available Monday–Friday, 9am–5pm GMT.
We aim to respond within 24 hours.
Send us a message
Customer support
support@malowlondon.comCustomer care hours
Mon–Fri, 9am–5pm GMT
Based in
London, United Kingdom
Press & partnerships
press@malowlondon.comFrequently asked questions
How long will my order take to arrive?
We ship with Evri. Estimated transit after dispatch: UK 1–3 working days; Northern Ireland 3–5; EU 5–8; US 7–10. See our shipping page for full details.
Can I return or exchange my shoes?
Yes. We accept returns within 14 days of delivery, provided items are unworn and in original packaging. Visit our Shipping & Returns page for full details.
I'm not sure about my size — what should I do?
Our styles run true to size. You can find our full UK, EU, and US conversion chart on the Size Guide page.
Where is my order?
Once your order has been dispatched, you'll receive a confirmation email with a tracking link. If you haven't received this within 24 hours, please get in touch with your order number.
Do you ship internationally?
Yes — we ship worldwide. Standard rates by region are on our shipping page. Customs duties and taxes may apply.
Can I change or cancel my order?
We process orders quickly, but if you need to make a change, please email support@malowlondon.com as soon as possible with your order number.