Shipping & Returns
UK, EU & US orders ship with Evri. Easy 14-day returns. Questions? support@malowlondon.com
Delivery
We use Evri as our courier for the United Kingdom, European Union and United States. You'll receive a tracking link by email once your order has been dispatched.
1–3 days
Estimated transit after dispatch (working days). Standard shipping £2.99.
3–5 days
Estimated transit after dispatch (working days). Standard shipping £4.99.
5–8 days
Estimated transit after dispatch (working days). Standard shipping £7.99. Duties and taxes may apply.
7–10 days
Estimated transit after dispatch (working days). Standard shipping £8.99. Customs duties and taxes may apply.
Orders placed before 1pm GMT Monday–Friday are dispatched the same day where possible. Orders placed after this time or at weekends are dispatched the next working day.
Returns & exchanges
Check eligibility
We accept returns within 14 days of the delivery date. Items must be unworn, in original condition, and returned in their original box and packaging.
Request a return
Email support@malowlondon.com with your order number and reason for return. Our team will send you a tracked returns label within 1 working day.
Send it back
Pack your shoes securely and send the parcel using the tracked label we provide. Keep your proof of postage until your return is received.
Refund or exchange
Once we receive your return, we'll process your refund or exchange within 3–5 working days. Refunds are issued to your original payment method.
Return label charges
When you return an eligible order using our label, the following charges apply (free for faulty or incorrect items).
Return label fee.
Return label fee.
Return label fee.
Return label fee.
Faulty or incorrect items
We take quality seriously. If you've received a faulty or incorrect item, please contact us immediately at support@malowlondon.com with your order number and a photo of the issue. We'll arrange a free return and replacement (or full refund) as a priority.